You have no items in your shopping cart.
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Pricing
- Viewing Orders
- Updating Account Information
- SHIPPING & DELIVERY
- All items are shipped via Australia Post on the same day payment is received, except where items are out of stock. Shipping charges are based on weight and destination. All of our products have their weights listed on the product page so you can estimate how much the shipping is going to cost. Alternatively, you can calculate your shipping charge on your shopping cart once you have added all the products you want to buy. Overseas shipping rates will be provided on request. Shipping rates are as follow:
- AUSTRALIA
| Weight | Shipping Rate |
| Up to 125 gr | AU $3.50 |
| 125 - 500 gr | AU $4.50 |
| 500 gr - 1 kg | AU $6.00 |
| 1 - 3 kg | AU $10.00 |
| 3 - 6 kg | AU $20.00 |
| 6 - 9 kg | AU $30.00 |
| 9 - 12 kg | AU $40.00 |
| 12 - 15 kg | AU $50.00 |
- OTHER COUNTRIES
-
- PRIVACY & SECURITY
- This website is owned and operated by Pawfect Pooch (ABN 46 164 212 250). We recognise that visitors to our site may be concerned about the information they provide to us and how we treat that information. This Privacy Policy addresses those concerns and by visiting the Pawfect Pooch website, you are accepting the practices described in this Privacy Policy.
- We do ship worldwide so please email us for postage quote: info@pawfectpooch.com.au
- Normal website usage
- Pawfect Pooch has a firm commitment to privacy. You can visit most portions of this website without telling us who you are and without revealing any personal information. The only information we collect from a normal website visit is the name of your ISP, the browser and type of machine you are using, the website that referred you to us, the pages you request and the date and time you request them. We use this information to generate statistics and measure site activity to improve the usefulness of the site to our visitors.
- Collection, use and transfer of personally identifiable information
- Pawfect Pooch collects personal information about visitors which is voluntarily submitted to pawfect pooch.com.au in the process of making a purchase or registering for an account. Pawfect Pooch makes every effort to ensure that all personal information is secure. Personal information provided to Pawfect Pooch may be used for promotion of our catalogues and customer surveys. Personal information provided to Pawfect Pooch will not be provided to a third party. Pawfect Pooch does not store any credit card information.
- Online Payment Security
- Pawfect Pooch does not accept payment via credit card online, thus we do not collect and store any credit card information. Online payment can be made by PayPal, which means you can shop without sharing your financial information with us. When you pay with PayPal, your bank and credit card details are never seen by the seller and your information stays safe. You are also protected 100% against unauthorised payments sent from your account. Learn more about paying safely with PayPal.
- Cookies
- Like most websites, Pawfect Pooch may place a "cookie", or small file, in the browser files of a visitor's computer. Cookies can neither read any other files on your computer, nor damage your computer. Most browsers are initially set to accept cookies. If you'd prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. For more information about cookies, please see the Unofficial Cookie FAQ.
- Links to other sites
- It is important to note that Pawfect Pooch contains links to sites other than www.pawfectpooch.com.au and those sites may not follow the same privacy policies.
- Changes to the Privacy Policy
- Pawfect Pooch reserves the right to change the policy or use of information collected. Any changes in policy will be noted in a revised Privacy Policy statement and will be posted on the website at least 15 days prior to implementation.
- RETURNS & REPLACEMENTS
- Please inspect your order upon receipt. We are dedicated to providing the very best products and want you to be as pleased with your purchases as we are to supply them. All items are dispatched in good condition and packaged appropriately for shipping. However, you may return defective items within 14 days and a replacement will be shipped to you. Sale items are not returnable. If you have an item to return, please contact us using the contact form and provide the following information:
- * Account and/or invoice number(s)
* Item(s) being returned (product titles and codes)
* Reason(s) for return)
- We will then contact you and provide instructions on how to return the items.
- ORDERING
- Pawfect Pooch website features an online Shopping Cart that enables you to purchase products online and pay with either PayPal, Visa or MasterCard (via PayPal). Once your payment is received, your order will be mailed on the same day.
- To order online
- Please enter the quantity of the item required and click on the "Add to Cart" button on the product page. Your item(s) will be added to your shopping cart and will appear in the "My Cart" box on the right hand side of the web page. You can continue browsing our products and add other items as you go. At any time you can view the items in your shopping cart by clicking on the item link in the "My Cart" box and modify the quantity, remove an item and get an estimate on shipping charge. If you have a discount code, you can apply this in the shopping cart. When you have finished shopping, click on the "Checkout" button in the "My Cart" box and proceed with entering your delivery, shipping and payment information.
- PRICING
- Pricing
- All prices are in Australian dollars. We are a small business and therefore we do not charge you GST.
- VIEWING ORDERS
- You need to be registered for an account and log in to be able to view your current and past orders. After you log in, click on the "My Account" link on the top of the web page. On the "My Account" page, click on "My Orders" link on the left hand side of the page. You can then view the details of your current and past orders, as well as track the status of your current order.
- UPDATING ACCOUNT INFORMATION
- Log in to your account and click on the "My Account" link on the top of the web page. On the "My Account" page, click on the "Account Information" link on the left hand side of the page. You can modify your name, email address and change your password on this page. If you need to change your address, click on the "Address Book" link on the "My Account" page. You can specify different addresses for billing and shipping, as well as having multiple shipping addresses.